It happens from time to time, you receive a product that has either been damaged during shipping, or you open it up only to find it is faulty. Yes it sucks, and fortunately it happens very rarely with our customers. However, if this rare occurance does happen to you, we've got you covered!
Should your order or part of your order arrive damaged or faulty, simply contact
- eBay User ID
- SKU/Design Number of item
- Clear photo of item showing the damage or fault
Once we receive this information we will verify and despatch a replacement to you asap!
7 Day Money Back Guarantee:
• The 7 Day Money Back Guarantee will start on the following day from when the item/s are delivered.
• The customer must contact Ready Set Glo for return instructions prior to returning the item/s.
• The customer is responsible for returning the item/s.
• The refund amount is limited to the actual purchase price paid for the item/s only, all return freight costs are excluded.
• Finance or merchant fees incurred for the transaction may also be excluded.
• Any item/s returned must be in original packaging and condition.
• Payment is to be made within 5 days of the auction ending or the buy it now option being initiated but may be extended upon request.
• We reserve the right to relist and sell any item/s that are not paid for within 5 business days of the auction ending or the buy it now option being initiated.
• Please refer to payment options for accepted methods of payment.
• Deliveries are made via USPS via International Air Mail for international orders unless otherwise stated or arranged.
• All deliveries are during business hours only.
• All goods are delivered to the door of the ground floor of the premises only.
• Times quoted are estimates only and based on previous experience with the courier/postal service. Variations may occur and are beyond the control of Ready Set Glo.
• All prices listed include GST unless specifically stated otherwise.
• Whilst great care is taken in the creation of this ad, it may contain errors.
• In the event the specified product is out of stock or not available at the time of sale an equivalent item of equal or greater value will be offered or a full refund given.