|Realtime Visitor Monitoring
||Chatting with your visitors
- Monitor Website Traffic in Real-time.
- Fast and Easy Navigation.
- Block IP Address.
- Send a pop-up window of special offer or change visitor current page with some special page.
- Auto/Pro-active Chat Invitations.
- Friendly Invitation.
- Extensive Visitor Information System.
(Geo location, search engine, time spent etc.)
- Chat History of every visitor comes to your website.
- Foot Prints (How many page visited and time spent by visitor on each page.)
- Call Back & Call Back History
- One to One Text Chat with WebSite Visitors
- One Support Operator can Accept Multiple Chat Request
- No Visitor Log-in or Sign-up Required
- Chat History Pop-up on Initiating Chat
- Serving Web Pages to Online Customers
- Pre-written or Standardized Responses
- Smilies (Emoticons) during chat
- File Transfer during chat
- Co-Browsing during chat session.
- Customize Pre & Post Chat form
- Leave Message form (if support operators offline)
- Multiple Support Operators Sharing Chat Session
- Typing Status Alerts
|Look & Feel Customization
||Preferences & Setting Control
- Fully Customizable Visitor Chat Windows
(To match with your web site look & feel)
- Ready Made Chat Windows Templates
- Customizable Offline Message Form
- Show visitor position in Chat Queue
- Customizable Online and Offline Graphics
- Graphics Customization at the Departmental and Page Level
- Visitor Window Language Customization.
(Chat window in multiple languages)
- Language Support in Email Messaging
- Fast and Easy Integration
- Live Support Through more than One Department
- Department Based Chat Session
- Show visitor Queue Number in chat waiting status
- Maximum waiting time by visitor in queue
- Language Customization
- Enable time base chat session
- Operators auto logout from application
- Auto Greeting Message on chat pick for every operator.
|Supervising & Reporting
||Value Added Features
- Administrative and Moderator Privileges
- Administrator Chat Monitoring and Live Support
- PPC Tracking and Hits Reporting
- Complete Visitor Statistics Log (Application keeps track of visitors even if all support operators are off-line.
- Chat Transcripts of All Chat Sessions, search, email etc.
- Chat Sharing, Chat Transfer and Messaging to another Support Operator.
- Administrator/Supervisor Monitoring of Running Chat Session and Participation.
- Operator Assessment/ Performance Reports and Time Logs of Live Support Service.
- Local Time Integration
- Pass Custom Variables form Your Web Pages
- Post Chat Survey
- Friendly/Pro-active Chat Invitations (Auto or Pro-active)
- SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
- Auto Pop-ups and User-defined Messaging
- Page Specific Chat Invitation
- Multiple Location Chat Invitation
- Dual Interface with No Mandatory Downloads or Software Installation.
- Pro-Popup or Change Visitor Page without chat.
- Third Party Integration